Bulk Email Policies

  1. Any time you're sending a message no matter how large your e-mail list is, it must be 'throttled' to protect the server and reduce the chances you (and we) will be considered "spammers". The fastest you can send is 1 email approximately every 5 seconds. (Sending 1 every 5 seconds would send 240 emails within 1 hour.)  
    IMPORTANT: If you do not throttle and you try sending 240 emails, the server will try sending all 240 in 1 second. This will cause a very high load on the server and the entire server will be sluggish, potentially affecting your sites and service, until this sending process is completed. It is our job to keep the server up and running without being sluggish or experiencing issues. Anyone who causes the server's load to go high will be suspended and the process will be terminated. If you choose to override our throttle, you will most likely be suspended for crashing the server.
  2. Any mailing list over 900 email addresses should be sent to during off-peak times to prevent high server loads. Off peak times qualify as all day Saturday and Sunday, and 10PM - 5AM Pacific Standard Time, Monday through Friday.
  3. Your lists must be a Double Opt-In list. This means a user has subscribed for a newsletter or other email marketing messages by explicitly requesting it and confirming the email address to be their own. Confirmation is usually done by responding to a notification/confirmation email sent to the email address the end user specified. The double opt-in method eliminates the chance of abuse where somebody submits someone else's email address without their knowledge and against their will. You will not be permitted to mail any mailing list that you were given or purchased. In doing so, this will also be considered spamming and may result in termination of the offending account.
  4. Any unsolicited e-mail being sent will result in suspension or termination of the offending account. We take a zero tolerance stance against sending of unsolicited e-mail and other forms of spam.
  5. Any mailling list MUST comply with all guidelines set forth by the United States government. These can be found at: http://www.ftc.gov/bcp/edu/pubs/business/ecommerce/bus61.shtm.